Shipping policy

Shipping Policy

Last updated: 30 June 2026

Thank you for shopping with Bramwell & Rowe.

Every candle and wax melt is carefully hand-poured in small batches using 100% soy wax and premium fragrance oils. We take great care in preparing each order before it leaves our workshop.

Processing Time

Orders are typically processed within 1–3 working days.

During new product launches, seasonal collections or busy periods, processing may take a little longer. If this happens, we'll always do our best to keep you informed.

UK Delivery

We currently deliver throughout the United Kingdom using Royal Mail Tracked 48.

Standard Delivery

Royal Mail Tracked 48 – £3.99

Estimated delivery: 2–4 working days after dispatch.

Free Delivery

We offer FREE Royal Mail Tracked 48 delivery on all UK orders over £50.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your Royal Mail tracking details, allowing you to follow your parcel every step of the way.

Incorrect Delivery Addresses

Please ensure your delivery address is correct before placing your order.

Unfortunately, Bramwell & Rowe cannot accept responsibility for parcels sent to an incorrect address provided at checkout. If you notice an error after placing your order, please contact us as soon as possible and we'll do our best to help before your order is dispatched.