Returns & Refund Policy

Last updated: 30 June 2026

At Bramwell & Rowe, we take great pride in the quality of every candle and wax melt we create. If something isn't quite right with your order, we're here to help.

Returns

Due to the nature of our products, we are unable to accept returns of used candles or wax melts unless they are faulty or damaged on arrival.

If you change your mind, you may return unused and unopened items within 14 days of receiving your order.

Items must be returned in their original condition and packaging.

Customers are responsible for the cost of return postage unless the item is faulty or we have made an error with your order.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product and packaging

Once we've reviewed the issue, we'll arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

Exchanges

We do not currently offer direct exchanges.

If you would like a different fragrance or product, please place a new order after your return has been processed.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: info@bramwellandrowe.co.uk

We'll always do our best to resolve any issues quickly and fairly.