Frequently Asked Questions
Welcome to the Bramwell & Rowe FAQ page. Here you'll find answers to our most frequently asked questions about our candles, wax melts, delivery, and product care.
If you can't find the answer you're looking for, please get in touch—we're always happy to help.
Orders
How long does delivery take?
We aim to dispatch all orders within 1–2 working days. Standard UK delivery typically takes 2–4 working days after dispatch.
You'll receive a confirmation email once your order has been shipped.
Do you offer free delivery?
Yes. We offer free UK delivery on orders over £50.
Delivery charges are calculated at checkout for orders below this amount.
Can I change or cancel my order?
If your order hasn't been dispatched, we'll do our best to help.
Please contact us as soon as possible and we'll let you know if any changes can be made.
Our Candles
What are your candles made from?
Every Bramwell & Rowe candle is hand-poured using:
- 100% premium soy wax
- High-quality fragrance oils
- Cotton wicks
- Reusable amber glass jars
Our candles are vegan-friendly and handcrafted in small batches.
How long do your candles burn?
Our 220g candles have an approximate burn time of up to 50 hours, depending on how they're cared for.
Why is my candle tunnelling?
Tunnelling usually occurs when a candle isn't burned long enough during its first few uses.
For the best performance, allow the wax to melt completely to the edge of the jar during every burn. This creates an even melt pool and helps prevent tunnelling.
How long should I burn my candle?
For the best results:
- Burn for 2–4 hours at a time.
- Never burn for longer than 4 hours.
- Trim the wick to approximately 5mm before each burn.
Why should I trim the wick?
Keeping your wick trimmed helps to:
- Produce a cleaner flame
- Reduce soot
- Prevent mushrooming
- Extend the life of your candle
- Ensure a more even burn
Wax Melts
What are your wax melts made from?
Our wax melts are handcrafted using premium soy wax and the same luxury fragrance oils found in our candles.
Each pack contains 2 large wax melts.
How long do wax melts last?
The longevity of a wax melt depends on the fragrance and burner used, but each melt provides many hours of beautiful fragrance before it needs replacing.
Can I reuse a wax melt?
Yes.
Continue using the same wax melt until the fragrance has faded. Once cooled, simply remove the wax and replace it with a fresh melt.
Candle & Wax Melt Safety
How do I burn my candle safely?
Always:
- Never leave a burning candle unattended.
- Keep away from children and pets.
- Burn on a heat-resistant surface.
- Keep away from draughts and flammable materials.
- Stop burning when approximately 10mm of wax remains at the bottom of the jar.
How long should I use a wax melt?
Do not burn wax melts for longer than 4 hours at a time.
Always follow the safety instructions supplied with your wax burner.
Sustainability
Are your products eco-friendly?
We aim to make our products as sustainable as possible.
Our products feature:
- Premium soy wax
- Recyclable packaging
- Biodegradable packing peanuts
- Reusable amber glass jars
Are your products vegan-friendly?
Yes.
Our candles and wax melts are made using premium soy wax and are both vegan-friendly and cruelty-free.
Returns
Can I return my order?
If you're not completely satisfied with your purchase, please contact us within 14 days of receiving your order.
Products must be unused and in their original condition unless they arrive damaged or faulty.
What if my order arrives damaged?
We're sorry if this happens.
Please email us with your order number and photographs of the damaged item, and we'll arrange a replacement or refund as quickly as possible.
Contact Us
Still have a question?
If you can't find the answer you're looking for, we'd love to hear from you.
Email: info@bramwellandrowe.co.uk
We aim to respond to all enquiries within 1–2 working days.
Thank You
Thank you for choosing Bramwell & Rowe.
Every candle and wax melt is hand-poured in small batches using premium soy wax and carefully selected fragrance oils, creating timeless fragrances designed to bring warmth, comfort, and understated luxury into your home.